This is an unprecedented time for all of us. The Monroe Municipal Utilities Authority would like to reassure all of our customers that we will continue to provide safe and reliable drinking water and uninterrupted wastewater services.
We are monitoring the COVID 19 pandemic on the State level as well as contact with local Emergency Management. Below are the current measures we have taken to protect our customers as well as our employees:
Although all MUA buildings are currently closed to the public, all services are still available. Our Customer Service Representatives are available by phone at 856-629-1444 (Billing and Accounts payable) 856-226-3628 (Operations) during regular business hours. Payments can be made by regular mail, drop off in our mail slot, telephone, website portal and at Newfield National Bank on Main Street. If you must pay by cash please call the office and we will provide instructions. Customers can also forward any non-emergency questions or concerns to email@example.com.
If you are experiencing a financial hardship and having trouble paying your bill, please call our Billing department at 856-629-1444 during normal business hours and the Customer service representatives will be happy to arrange a payment plan.
If you have plans or a package that needs to be dropped off please call our offices during normal business hours and we will coordinate arrangements to receive the package.
Emergency Service – available 24 hours a day/7 days a week. Call 856-629-1444.
- We have suspending all billing related shutoffs until further notice
- We have suspended charging interest for late payments until further notice
- We have cancelled all non-emergency appointments until further notice for the safety of our employees and customers. We have adjusted our staffing schedules to avoid the spread of infection. You may now see MUA personnel working during the night. We request that customers do not approach any of our Employees working in the field at this time. Please contact our office if you need to speak to an MUA employee.
** Please remember that ONLY toilet paper is flushable. No other products should be flushed in the toilet**
ALL MONROE MUNICIPAL UTILITIES AUTHORITY EMPLOYEES HAVE CLEARLY MARKED MUA VEHICLES AND PROPER IDENTIFICATION.